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The Westin Surabaya | Hotel in Surabaya

| 10.0 (49 Reviews) |  1 Bathroom
Surabaya Hotel | The Westin Surabaya

Hotel in Surabaya

Luxury Surabaya hotel connected to the convention center, steps from Pakuwon Mall
This smoke-free hotel features 3 outdoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a conference center are onsite.
Housekeeping is available on request.
The Westin Surabaya offers 204 air-conditioned accommodations with safes and complimentary bottled water. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Pakuwon Mall, Jl Puncak Indah L, Surabaya, 60216, Indonesia

Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Towels
  • Toilet paper
  • Hair dryer
  • Free toiletries
  • Bathrobes
  • Soap
  • Toothbrush and toothpaste
Bedroom
  • Blackout drapes/curtains
  • Pillow menu
  • Free cribs/infant beds
  • Select Comfort bed
  • Rollaway/extra beds (surcharge)
  • Hypo-allergenic bedding
  • Down comforter
  • Bed sheets
  • Air conditioning
  • Turndown service
  • Slippers
  • LED light bulbs
  • Connecting rooms available
  • Water-efficient showers only
  • Recycling
  • Phone
  • Iron/ironing board
  • Energy-saving switches
  • Safe
Breakfast
  • 1 restaurant
  • 1 bar
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 227480 for adults and IDR 113740 for children
  • 24-hour room service
  • Mini-fridge
  • Free bottled water
  • Local meal delivery service
Parking
  • Secured covered self parking on site (IDR 100000 per stay)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Wheelchair-accessible parking available
  • Valet parking on site (IDR 150000 per stay)
Accessibility
  • Assistive listening devices in meeting rooms
  • Accessible airport shuttle
  • Elevator door width (inches): 55
  • Lever door handles
  • 3 on-site accessible parking spaces
  • Well-lit path to entrance
  • Assistive listening devices available
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel
  • Elevator
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Braille signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to elevator
  • Height-adjustable showerhead
Activities
  • Zoo
  • Golf lessons
  • Adjacent to a golf course
  • Health/beauty spa
  • Outlet shopping
  • Bicycling
  • 3 outdoor pools
  • Playground
  • Full-service spa
  • Golf driving range
  • 24-hour fitness center
  • Shopping mall
  • Children's pool
Entertainment
  • 55-inch LCD TV
  • Cable channels
General
  • Meeting rooms - 20
  • Conference center (89082 square feet of space)
  • Computer station
  • Elevator
  • Banquet hall
  • Reception hall
  • Ballroom
  • Indonesian
  • English
  • Chinese (Mandarin)
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Vegetarian dining options
  • Vegan dining options
  • Rooftop garden
  • Smoke-free property
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • Couples dining
  • Comprehensive recycling policy
Guest Services
  • 3 outdoor pools
  • Playground
  • Free cribs/infant beds
  • Children's toys
  • Free children's club
  • Rollaway/extra beds (surcharge)
  • Mini-fridge
  • Laundry facilities
  • Children's pool
  • Turndown service
  • Golf lessions with a pro
  • Tour/ticket assistance
  • Golf cart
  • Golf clubs
  • Multilingual staff
  • Change of towels (on request)
  • Golf caddy
  • Luggage storage
  • Concierge services
  • Dry cleaning service
  • Daily housekeeping
  • Golf pro shop
  • Change of bedsheets (on request)
  • Wedding services
  • Laundry facilities
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Vegetable garden
Spa
  • Spa open daily
  • Massage - deep-tissue
  • Body treatments
  • Massage - hot stone
  • Massage/treatment rooms
  • Body scrubs
  • Couples treatment room(s)
  • Reflexology
  • 4 treatment rooms

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for idr 874000.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately idr 227480 for adults and idr 113740 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 5) covered self parking fee: idr 100000 per stay valet parking fee: idr 150000 per stay rollaway bed fee: idr 874000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Wendy
May 6, 2025 12:12:48 AM
Review Score:   10
Summary: The staff were amazing. The food was outstanding! Was a fabulous hotel.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed, Non Smoking
Room Size: 409 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Area rug/s in room, Low-height counters/sink, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Wheelchair accessible, Extra bed count 2, Number of bathrooms - 1, Lowered electrical outlets in bathroom, Private bathroom, Square feet - 409, Low counters/sink height (centimeters) - 50, Day bed, Low counters/sink height (inches) - 20, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Grand Suite, 1 King Bed, Non Smoking
Room Size: 1033 square feet m2
1 King Bed
Grand Suite, 1 King Bed, Non Smoking

General

Number of living rooms 0, Dining table, Number of bedrooms - 0, Area rug/s in room, Coffee/tea maker, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 2, Extra bed count 2, Separate dining area, Minibar (stocked, free items), Square meters - 96, Square feet - 1033, Private bathroom, Separate bathtub and shower, Ping - 29, Separate sitting area, Club level room, Day bed, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite, 1 King Bed, Non Smoking
Room Size: 498 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Non Smoking

General

Number of living rooms 0, Hardwood flooring in room, Number of bedrooms - 0, Area rug/s in room, Coffee/tea maker, Shower only, Room and bed type depend on availability check-in, Ping - 14, Square feet - 498, Square meters - 46, Extra bed count 1, Number of bathrooms - 1, Minibar (stocked, free items), Private bathroom, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 2 Double Beds, Non Smoking
Room Size: 409 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 0, Area rug/s in room, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Square feet - 409, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Club Suite, 1 King Bed, Non Smoking
Room Size: 840 square feet m2
1 King Bed
Club Suite, 1 King Bed, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 0, Area rug/s in room, Coffee/tea maker, Room and bed type depend on availability check-in, Ping - 24, Location - top floor, Square feet - 840, Extra bed count 1, Square meters - 78, Number of bathrooms - 1, Minibar (stocked, free items), Private bathroom, Separate bathtub and shower, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 1 King Bed, Non Smoking
Room Size: 409 square feet m2
1 King Bed
Club Room, 1 King Bed, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 0, Area rug/s in room, Coffee/tea maker, Ping - 11, Room and bed type depend on availability check-in, Square meters - 38, Bathtub or shower, Extra bed count 1, Number of bathrooms - 1, Minibar (stocked, free items), Private bathroom, Square feet - 409, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 2 Double Beds, Non Smoking
Room Size: 409 square feet m2
2 Double Beds
Club Room, 2 Double Beds, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 0, Area rug/s in room, Coffee/tea maker, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Number of bathrooms - 1, Minibar (stocked, free items), Private bathroom, Square feet - 409, Club level room, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $148 per night with includes Balcony/Terrace, Guest Services, Child Friendly, Laundry, Bar, Parking, Sports/Activities, Breakfast, Wellness Facilities, Spa, Toiletries, Internet, Kitchen, Bedding/Linens, Restaurant, Air Conditioner, Pool, Wheelchair Accessible, Accessibility, Security/Safety, Business Services with all other facilities. Varoom matches every traveler with their perfect place to stay or activity, whether you are traveling with a group, friends, family, or pets.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Westin Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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