The Westin Surabaya | Hotel in Surabaya

| 9.2 (161 Reviews) |  7 Bathrooms  14 Guests
Surabaya Hotel | The Westin Surabaya

Hotel in Surabaya

Offering free WiFi throughout the property, a sun terrace with a swimming pool, fitness center and bar, The Westin Surabaya is located in Surabaya. This 5-star hotel offers a kids' club and room service. Guests can enjoy city views. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The rooms have a closet. Breakfast is available, and includes buffet, à la carte and Full English/Irish options. At The Westin Surabaya you'll find a restaurant serving American, Cantonese and Chinese cuisine. Vegetarian, dairy-free and halal options can also be requested. There's an in-house snack bar and guests can also use the business area. Round-the-clock assistance is available at the reception, where staff speak English, Indonesian and Chinese. Pasar Turi Train Station Surabaya is 6.7 miles from the accommodation, while Sharp Bamboo Monument is 7 miles away. Juanda International Airport is 13 miles from the property, and the property offers a paid airport shuttle service.

The Westin Surabaya is located in Surabaya.

This 242 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Toiletries, Guest Services, and several others. This is a 5 star rated property and has over 161 reviews with the average score of 9.2 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 242 Bedrooms Hotel if you want to learn more about this Varoom place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Westin Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Westin Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more
 
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Breakfast in the room
  • Wine/Champagne
  • Snack bar
  • Special diet meals (on request)
  • Restaurant
  • Kids' meals
  • Fruit
  • Kid-friendly buffet
Parking
  • Accessible parking
  • Parking on site
  • Free parking
  • Parking
Accessibility
  • Bathroom emergency cord
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Happy hour
  • Neck massage
  • Fitness
  • Golf course (within 2 miles)
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Spa
  • Nightclub/DJ
  • Full-body massage
  • Foot massage
  • Hand massage
  • Kids' club
  • Yoga classes
  • Live music/Performance
  • Fitness center
  • Massage chair
  • Head massage
  • Themed dinners
  • Couples' massage
  • Foot bath
  • Massage
  • Personal trainer
  • Back massage
Entertainment
  • Indoor play area
General
  • Hypoallergenic room available
  • Wifi in all areas
  • Elevator
  • Safe
  • Air conditioning
  • Designated smoking area
  • Non-smoking rooms
  • Soundproof rooms
  • Facilities for disabled guests
  • Family rooms
Guest Services
  • Fax/Photocopying
  • Suit press
  • Airport shuttle
  • Business center
  • Concierge
  • Room service
  • Private check-in/out
  • Packed lunches
  • Baggage storage
  • Shuttle service
  • 24-hour front desk
  • Valet parking
  • Express check-in/out
  • Laundry
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Dry cleaning
  • Ironing service
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Sun deck
  • Outdoor pool
  • Outdoor pool (year-round)
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Key card access
  • Security alarm
  • Fire extinguishers
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • First aid kits available
  • Access to healthcare professionals
  • Cashless payment available
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Kids' pool
  • Pool bar
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Reviews

Value for money:
8.86
Location:
9.28
Staff:
9.59
Facilities:
9.6
Comfort:
9.61
Cleanliness:
9.74
Achmad Risza
Jul 16, 2025 07:00:00 AM
Review Score:   9
Indonesia
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Amazing hotel that connecting to the superb mall, super friendly and helpfull staff
Negative: No bacon in the tray, should ask to waiters
See All Reviews

Room Arrangement

Room Info Facilities
Westin Club, Club lounge access, Guest room, 1 King
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed
Westin Club, Club lounge access, Guest room, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Bathtub or shower, Shower cap, Free toiletries, Bathtub, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

Pool view, View, Landmark view, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Kitchen

Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Private check-in/out in the executive lounge, Concierge services, Complimentary breakfast in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Club, Club lounge access, Guest room, 2 Double
Room Type: Double
Room Size: 39 m2
2 Queen bed(s) Bed
Westin Club, Club lounge access, Guest room, 2 Double

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Shower cap, Free toiletries, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

Pool view, View, Landmark view, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Kitchen

Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Private check-in/out in the executive lounge, Concierge services, Complimentary breakfast in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Deluxe, Guest room, 2 Double
Room Type: Double
Room Size: 39 m2
2 Twin bed(s) Bed
Westin Deluxe, Guest room, 2 Double

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Shower cap, Free toiletries, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

Pool view, View, Landmark view, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Kitchen

Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Executive Suite, Club lounge access, Suite, 1 King
Room Type: Suite
Room Size: 79 m2
1 Sofa bed Bed
1 King bed(s) Bed
Executive Suite, Club lounge access, Suite, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Bathtub or shower, Shower cap, Free toiletries, Bathtub, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Sitting area, Sofa

Bedroom

Walk-in closet, Linens, Wardrobe or closet, Alarm clock, Childrens' cribs

View

Pool view, View, City view

Kitchen

Coffee machine, Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Private check-in/out in the executive lounge, Concierge services, Complimentary breakfast in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Westin Deluxe, Guest room, 1 King
Room Type: Double
Room Size: 39 m2
1 King bed(s) Bed
Westin Deluxe, Guest room, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Shower cap, Free toiletries, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

Pool view, View, Landmark view, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Kitchen

Cleaning products, Electric kettle

Accessibility

Lower sink, Toilet with grab rails, Emergency cord in bathroom, Upper floors accessible by elevator, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Westin Grand Suite, Club lounge access, Suite, 1 King
Room Type: Suite
Room Size: 97 m2
1 King bed(s) Bed
1 Sofa bed Bed
Westin Grand Suite, Club lounge access, Suite, 1 King

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Bathtub or shower, Shower cap, Free toiletries, Bathtub, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Sitting area, Sofa, Dining area

Bedroom

Walk-in closet, Linens, Wardrobe or closet, Alarm clock, Childrens' cribs

View

Pool view, View, City view

Kitchen

Dining table, Coffee machine, Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Private check-in/out in the executive lounge, Concierge services, Complimentary breakfast in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Junior King Suite - Club Lounge Access
Room Type: Suite
Room Size: 46 m2
1 King bed(s) Bed
Junior King Suite - Club Lounge Access

Food & Drink

Tea/Coffee maker, Bottle of water, Minibar

Bathroom

Toilet paper, Shampoo, Toilet, Hairdryer, Towels, Body soap, Shower cap, Free toiletries, Shower, Slippers, Conditioner, Bathrobe, Private bathroom, Toothbrush

General

Iron, Ironing facilities, Key access, Carpeted, Trash cans, Key card access, Safe, Smoke Alarm, Air conditioning

Media & Technology

Radio, Flat-screen TV, TV, Cable channels, Telephone

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

Pool view, View, Landmark view, City view

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Kitchen

Coffee machine, Cleaning products, Electric kettle

Accessibility

Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Accessible by elevator

Room Amenities

Feather pillow, Clothes rack, Hypoallergenic pillow, Socket near the bed

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Westin Surabaya?

Check-in time for The Westin Surabaya starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $153 per night with includes Sports/Activities, Spa, Restaurant, Toiletries, Guest Services, Laundry, Pool, Designated Smoking Area, View, Oceanfront, Security/Safety, Bar, Entertainment, Internet, Wheelchair Accessible, Accessibility, Transportation/Shuttle, Child Friendly, Parking, Balcony/Terrace, Business Services, Wellness Facilities, Breakfast, Air Conditioner, Ocean View with all other facilities. Varoom matches every traveler with their perfect place to stay or activity, whether you are traveling with a group, friends, family, or pets.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Westin Surabaya are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

People Also Ask

Check Hotel Availability
Nightly rates from:
US $153
You will be redirected to  
Hot Deal - It has been viewed 64 times today
Not the right fit? Check out our other properties in Surabaya
10.0 (1 Review)
Apartment
  • Air Conditioner
  • TV
  • Wheelchair Accessible
10.0 (4 Reviews)
House
  • Air Conditioner
  • TV
  • Security/Safety
New
Apartment
  • Pet Friendly
  • Accessibility
  • Security/Safety
10.0 (2 Reviews)
House
  • Air Conditioner
  • Parking
  • Balcony/Terrace
|
10.0 (1 Review)
House
  • Air Conditioner
  • Parking
  • Pool
New
Apartment
  • Air Conditioner
  • Security/Safety
  • Bedding/Linens