Back Bay West Rentals USA Massachusetts Boston Back Bay West

citizenM Boston Back Bay | Hotel in Boston

| 9.4 (2140 Reviews) |  1 Bathroom
Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.


Recreational amenities at the hotel include a 24-hour fitness center.

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408 Newbury street, Boston, 02115, USA

Amenities

Air Conditioner
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Soap
  • Toilet paper
  • Hydromassage showerhead
  • Eco-friendly toiletries
  • Towels
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Hair dryer
  • Shampoo
Bedroom
  • Air conditioning (climate-controlled)
  • Pillow-top mattress
  • Heating (climate-controlled)
  • Bed sheets
  • Premium bedding
  • Recycling
  • Bulk dispenser for toiletries
  • Phone
  • LED light bulbs
  • Mobile key entry
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Water-efficient showers only
  • Safe
  • Water-efficient toilets only
Breakfast
  • Coffee/tea in common area(s)
  • 1 bar
  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Refrigerator
Parking
  • No onsite parking available
Accessibility
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Shower grab bar height (inches): 36
  • Wheelchair-accessible lounge
  • Wheelchair-accessible vanity height (inches): 34
  • Elevator door width (inches): 42
  • Wheelchair accessible (may have limitations)
  • Grab bar in shower
  • Wheelchair-accessible path to elevator
Activities
  • 24-hour fitness center
Entertainment
  • 43-inch LED TV
  • iPad
  • Digital channels
  • Premium channels
General
  • Coworking space
  • Water dispenser
  • Elevator
  • English
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • No plastic soda bottles
  • Humane treatment of captive wild animals
  • No plastic drinking straws
  • Vegetarian dining options
  • Local artist showcase
  • TV in lobby
  • Comprehensive food waste policy
  • At least 80% lighting from LEDs
  • No plastic water bottles
  • Communal living room
  • Comprehensive recycling policy
  • Reusable cups only
  • Locally-owned & organized tours & activities
  • Shared microwave
  • Local culture & ecosystem education
  • Water dispenser
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
Guest Services
  • Refrigerator
  • 24-hour front desk
  • Multilingual staff
  • Luggage storage
  • Housekeeping (on request)
Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Policies

Check-in
Check-in time starts at 2:00 pm express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am express check-out available late check-out fee: usd 69 late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 10 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 20 per person late check-out fee: usd 69 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome noise-free guestrooms cannot be guaranteed onsite parties or group events are strictly prohibited safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Julie
Dec 15, 2025 07:34:02 AM
Review Score:   10
Summary: The room was extremely clean, which made it a great place to come back to each night. We were in town for a family funeral and every staff member was extremely compassionate and kind. After an exhausting week, we appreciated the deep sleep we had because of the blackout blinds and the very comfortable bed.
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Room Arrangement

Room Info Facilities
Room, 1 King Bed
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (High Floor)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (High Floor)

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

General

Number of bedrooms - 0, Wheelchair-width doorways, Ping - 4, Lever door handles, Transfer shower, Low bed height (inches) - 24, Low desk height (inches) - 30, Doorway wheelchair width (centimeters) - 91, Low-height bed, Doorway wheelchair width (inches) - 36, Low counters/sink height (inches) - 34, Low counters/sink height (centimeters) - 86, Bed count minimum 1, Number of living rooms 0, Low bed height (centimeters) - 60, Low-height counters/sink, Low-height desk, Raised toilet seat, Raised toilet seat height (inches) - 16, Square feet - 151, Square meters - 14, Raised toilet seat height (centimeters) - 41, Wheelchair accessible, Low desk height (centimeters) - 76, Bed count maximum 1
Premium Room, 1 King Bed (View)
Room Size: 151 square feet m2
1 King Bed
Premium Room, 1 King Bed (View)

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this citizenM Boston Back Bay pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the citizenM Boston Back Bay have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in citizenM Boston Back Bay?

Best-rates for the citizenM Boston Back Bay starts from $118 per night with includes Laundry, Air Conditioner, Wheelchair Accessible, Accessibility, Bar, Guest Services, Child Friendly, Internet, Kitchen, Security/Safety, Bedding/Linens, Wellness Facilities, Restaurant, Breakfast with all other facilities. Varoom matches every traveler with their perfect place to stay or activity, whether you are traveling with a group, friends, family, or pets.

Is citizenM Boston Back Bay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the citizenM Boston Back Bay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the citizenM Boston Back Bay?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for citizenM Boston Back Bay?

Based on the information reported by the owner or manager, details for the cancellation policy for the citizenM Boston Back Bay are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $118
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